RETURNS & EXCHANGES

We stand behind every hat we send out

01

Returns & Exchanges

Every hat is custom made to order, which means we can't accept returns or exchanges for sizing preferences or a change of mind. However, if your hat arrives damaged, misprinted, or isn't what you ordered, we've got you covered. Email us within 30 days of receiving your order with your order number and a photo of the issue, and we'll make it right with a replacement or refund.

02

Shipping Timeline

From the time you place your order, expect 2-5 business days for production plus another 3-4 business days for delivery, so around 1-2 weeks total for most US orders. Once your hat ships, you'll get a tracking link by email so you can follow it the whole way. If anything unexpected comes up on our end, we'll keep you in the loop.

03

Sizing

Our hats are one size fits all, with an adjustable strap so you can get the fit just right.

04

How to File a Claim

Got an issue? Here's what you need:

  • Your order number
  • A photo of the damage or misprint

Send both within 30 days of delivery. We'll review and respond with a replacement or refund. No runaround, just accountability.

Ready to file a claim?

Email Us

Frequently Asked Questions

Find answers to common questions below

Because every hat is custom made to order, we're not able to accept returns or exchanges for things like sizing preferences or a change of mind. However, if your hat arrives damaged, misprinted, or isn't what you ordered, we've got you covered just email us within 30 days of receiving your order with your order number and a photo of the issue and we'll make it right with a replacement or refund.
From the time you place your order, you're typically looking at 2–5 business days for production plus another 3–4 business days for delivery, so around 1–2 weeks in total for most US orders. Once your hat ships you'll get a tracking link by email so you can follow it the whole way. If anything unexpected comes up on our end, we'll keep you in the loop.
Our hats are one size fits all, with an adjustable strap so you can get the fit just right.